Travel companies fret over blog comments
September 26, 2006
Why doesn’t this surprise me? I m in London today talking to a travel company. Blogging is treated with caution and, almost inevitably, the question pops up: how do we control the comments?
Control, control, control. It was almost a show-stopper for a luxury hotel group a few months ago. Equanimty returns when I reassure them comments will sit until in suspended inanimation until approved.
I am beginning to think I should shove that in at the beginning of every presentation. There might be fewer bitten fingernails before question time.
Travolution@PhoCusWright Brussels - Hotels unsure over user reviews:
A session focussing on the luxury hotel market…
Unsurprisingly the panel is keen to include user reviews - but equally lacking a shock factor is a general agreement that all comments will be moderated to ensure “malicious” activity isn’t shared with consumers.
Technorati Tags: hotelpr, publicrelations, travelpr
Faultless public relations
September 24, 2006
Tough decision: you become infamous the world over as a template for faulty service. What do you do? Make the most of it.
“Fawlty Towers” Hotel Gets Makeover:
“It is quite bizarre,” Manager Sue Pine told Reuters. “Every day you sit in reception and they come in by the coachload from America, Germany and Holland to see you. We have a big poster in reception and they all have their photo taken. We might as well take this situation and use it.
Hotel PR’s - can your beds take it?
September 24, 2006
I have a few feeds from travel sites in my daily catch up but I can honestly say, if there is one site I look forward to hearing from more than any other, it’s Bed Jumping HQ where members of the travelling public post pictures of themselves putting hotel beds to the ultimate test.
The photos are great; the heights these people get to are impressive. But sometimes I wonder what hoteliers make of these in-room gymnastics. When Westin or Four Seasons boast of the quality of their mattresses, do they really mean them to double as trampolines?
Recently the site posted a photo from the boyfriend of a new intern at the Dorint Sofitel at the Amsterdam AIrport Hotel. Her placement was in the sales and marketing department. I am curious to know if she is still there. Or is she for the high jump?
Technorati Tags: hotels, hotelpr, publicrelations
Toronto hotel killings
September 14, 2006
Interesting take on cleaning up after Toronto’s second hotel murder incident of the summer.
It has not turned into a public relations campaign for the city of Toronto to protect its beloved tourist industry.
via T.O. Crime
What, no comment?
September 14, 2006
It shouldn’t happen to a PR.
Somebody at London-based Ann Scott Associates was a bit quick on the draw this week.
In the midst of a press release on the golfing delights of Turnberry comes this gem:
“Stewart Selbie, General Manager at the Westin Turnberry Resort commented…DO YOU WANT TO ADD SOMETHING HERE?”
Somehow I don’t think those were his exact words.
Let’s just make something up.