Faultless public relations
September 24, 2006
Tough decision: you become infamous the world over as a template for faulty service. What do you do? Make the most of it.
“Fawlty Towers” Hotel Gets Makeover:
“It is quite bizarre,” Manager Sue Pine told Reuters. “Every day you sit in reception and they come in by the coachload from America, Germany and Holland to see you. We have a big poster in reception and they all have their photo taken. We might as well take this situation and use it.